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Baltic Home Sp. z o.o. Regulations
“ApartPark” Property Regulations

Thank you for ознакомing yourself with the following regulations and for complying with them, as they are intended to ensure a safe and peaceful stay for all our Guests.

§1 Subject of the Apartment Regulations

These regulations define the rules for the provision of services, liability, and conduct within the property. They constitute an integral part of the agreement concluded upon signing the registration card, making a reservation and/or paying a deposit or the full amount for the stay. By performing any of the above actions, the Guest confirms that they have read and accepted these regulations. The regulations are available for inspection at the Reception, on the website, and in each apartment. These regulations apply to all Guests of the “ApartPark” property.

§2 Hotel Day

Apartments are rented on a daily basis. The hotel day starts at 5:00 PM on the day of arrival and ends at 11:00 AM on the day of departure. An extension of the stay is possible subject to availability and an additional fee. The cost is PLN 200 per each additional hour. Extension is possible until 3:00 PM; after that time, a full additional night will be charged.

§3 Rules During the Stay

The Guest may not transfer the apartment to other persons, even if the period for which the fee has been paid has not expired. Unregistered persons may stay in the apartment between 7:00 AM and 10:00 PM. Outside these hours, the Guest is required to register additional persons at the Reception. The property reserves the right to refuse admission to a Guest who, during a previous stay, grossly violated the regulations, caused damage to the property or other Guests, caused physical harm to other persons or staff, or otherwise disturbed the peace of other Guests or the operation of the property.

§4 Comments and Complaints During the Stay

The property provides services in accordance with its standard. In case of any objections regarding the quality of services, the Guest is requested to report them immediately at the Reception to allow prompt response. The property is obliged to provide:
  • conditions for full and uninterrupted rest and safety of the Guest’s stay, including confidentiality of Guest information;
  • professional and courteous service;
  • cleaning and necessary repairs carried out only in the presence of the Guest or, in their absence, with prior consent;
  • a technically efficient apartment; if defects cannot be removed, the property will make every effort to change the apartment or otherwise minimize inconvenience.

§5 Complaints

A complaint includes any requests, claims, or objections regarding:
  • the conditions of the stay not meeting the advertised standard;
  • defects or missing equipment;
  • standards of Guest service;
  • circumstances attributable to ApartPark affecting the quality of the stay.
Complaints should be submitted at the Reception and electronically to: apartpark@baltichome.pl The complainant must provide personal data, contact details, and reservation number. The complaint should include the apartment number, a full description, and the claim. Complaints meeting formal requirements will be processed within 14 business days. Incomplete submissions will not be considered.

§6 Payments

A reservation becomes binding upon payment of at least 40% of the total booking value. Invoice details must be provided before payment. Otherwise, a receipt will be issued. The deposit must be paid within 3 days or by the indicated deadline. The remaining amount must be paid upon check-in. Failure to pay or lack of contact results in cancellation. Deposits are non-refundable if cancellation occurs less than 14 days before arrival. No refunds are provided for early departure. Failure to arrive without notice results in cancellation without refund. Cancellations must be made in writing via email. A valid ID is required at check-in.

§7 Other

Upon request, the property provides:
  • information related to stay and travel;
  • luggage storage (subject to conditions).
The property is not responsible for valuables, money, or important items left in the apartment.

§8 Rules in the Property

Quiet hours apply from 10:00 PM to 7:00 AM. Guests must not disturb others. The property may refuse further service in case of violation.

§9 Damages

Guests must ensure the apartment is locked when leaving. Guests are financially responsible for any damage. A fee of PLN 80 applies for missing towels. Use of unauthorized electrical devices is prohibited. Smoking is strictly prohibited. A fine of up to PLN 2000 applies.

§10 Items Left Behind

  1. Personal belongings left behind may be returned at the Guest’s expense after prior contact with Reception. Otherwise, they will be stored for 14 days and then disposed of.
  2. The following items will not be stored: food, beverages, medications, personal hygiene items (e.g. toothbrushes, razors, including electric ones), and personal underwear.

§11 Fire Safety Procedure

In case of fire or smoke:
  • Immediately notify Reception/Security (+48 510 810 896), providing room number and details;
  • Follow staff instructions;
  • Use designated evacuation routes (see plan in the apartment);
  • Do not use elevators.